Privacy Policy

Privacy statement

Singularity considers the responsible use of personal information to be important. In general you can visit this website without telling us who you are or revealing any personal information about yourself. Singularity is registered under the Data Protection Act 1998.

However, if you share your contact information with us – such as when making a purchase or requesting product or technical information – it’s important that you understand how this is used and how you can control its usage, in compliance with the General Data Protection Regulation (GDPR). You can find out more details below.

Collection and Usage of Personal Data

Customer Accounts

If you have a customer account, Singularity may require personal information in order to manage your account or to provide you with access to its services. Any such information will be used exclusively by Singularity and will not be shared with any other party except:

1. Where required to facilitate your stated requirements, such as processing a credit card order or shipping goods to you by a commercial carrier.
2. With our dealer network where our local dealer may be able to offer additional support.
3. Where it is required by EU law.

This data is held within Singularity internal company databases including Access and Xero accounting software.

General Enquires, Product Information and Technical Support requests

Any enquiry – via the website or our company email/phone contacts – where personal information is shared will only be used to provide the services or information you have requested from us. Such data is held on our company servers.


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Embedded content and links to other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

This website contains various links to external sites not under the control of Singularity. Therefore, Singularity is not responsible for the content, use or misuse, or privacy policy of any such linked site not controlled by us. Singularity provides these links solely for your convenience and we reserve the right to cancel or discontinue any link at any time.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.